FAQs

We hope all your questions about Tiffin Time are answered below, but if you think we’ve missed something, please just let us know. Email: katie@tiffintime.co.uk


What if my office is not on the delivery map?

Due to pedal power constraints, our delivery area is mainly focused on central Bristol. If you are part of a larger office outside this catchment area that wishes to receive deliveries, drop Katie@tiffintime.co.uk an email and we’ll see what we can do.


Is it safe to pay online?

Yes! Shopify card payments are safe and secure and none of your personal data can be accessed by the Tiffin Time team. Alternatively, PayPal can also be used as a safe and easy payment gateway.


How will I know when my Tiffin Time tin has arrived?

As soon as the delivery has been made, you will receive an email letting you know it’s in reception, the kitchen, or wherever the designated place is to be, inside the Tiffin Time crate. All offices, when signing up, must be able to provide a safe and convenient place for the courier to access easily to make the delivery.


How will I know which tin is mine?

A delivery note will be left inside the crate with a list of names and designated tin numbers to refer to. Just pick out your number and away you go! This way, we can also check the tins back in against your name and any un-returned tins will be tracked down!


Do I have to wash the tins out?

Just a quick rinse is necessary, thank you! They will get a full hot wash back at HQ, it will just stop them getting smelly whilst they await pick up and will make our lives a bit nicer!

Can I keep the tin?

No, sorry! The tins remain the property of Tiffin Time, so please return them each time. If you would like to purchase a tin for home or use in the shop, please get in touch on email, they are £6 each. Tiffin Time reserves the right to with-hold any future payments you make if the tin is not returned – only genuine grovellers will be believed as to the whereabouts of missing tins!


What happens if I have to be out of the office or I’m ill on the day of my order?

Life changes, we understand that, so you will have until 10.00am on the morning of your delivery to cancel the order, just send an email to panic@tiffintime.co.uk . That afternoon you will receive an email confirming your cancellation, along with a voucher code to enter next time you make an order so as not to have to pay again; unfortunately we can’t issue refunds. Any cancellations after 10.00am will not be processed as the kitchen will be in full flow, sorry!


What if I have a food allergy?

Tiffin Time aims to prepare wholesome and nutritious food with as many ‘free from’ options as possible. If our menu for the week doesn’t quite cater for you, please do get in touch and we’ll see what we can do. If you suffer from a nut allergy or coeliac disease, it may be best to check with us first, as we can’t guarantee a totally nut or gluten free environment.


Can I request food I liked to be cooked again?

Yes, of course! Please email us at any time with what you like, and what you don’t like, so we can feature it again or burn it from the recipe file!